Customers may request a return or exchange within 14 days of receiving their order, provided that the product is unused, unopened, and in its original condition with all packaging, accessories, and the purchase invoice.

Opened health, medical, and dietary supplement products, used personal care products, and customized products cannot be returned or exchanged unless they have a manufacturing defect.

If you receive a defective, damaged, or incorrect product, you may request a replacement or a full refund, including shipping costs, within 14 days of receiving the order.

Refunds for online payments are issued to the same payment method used for the purchase within 7–14 business days after the return request is approved and the product is received.

Orders may be cancelled free of charge at any time before they are shipped.

The company covers return shipping costs if the return is due to a product defect or an error on our part. For other reasons, the customer is responsible for the return shipping cost.

To request a return or exchange, please contact us by phone or WhatsApp at 01040050601 or by email at squarehealthgroup@gmail.com, including your order number and reason for the return.