Shipping & Delivery

Orders are delivered across Egypt, with delivery times varying by location and product availability.
Customers will receive their order within the estimated delivery timeframe provided at checkout or upon order confirmation.
Shipping costs, where applicable, will be communicated before order confirmation.
For any delivery-related inquiries, please contact our customer service team with your order number.

Customers may request a return or exchange within 14 days of receiving their order, provided the product is unused, unopened, and in its original packaging with all accessories and the purchase invoice.
Opened health, medical, and dietary supplement products, used personal care products, and customized products cannot be returned or exchanged unless they have a manufacturing defect.
Defective, damaged, or incorrect items may be returned within 14 days, with replacement or a full refund including shipping costs.
Online payment refunds are issued to the original payment method within 7–14 business days after approval and receipt of the returned product.
Orders may be cancelled free of charge before shipping.
Return shipping costs are covered by Square Health Group when the return is due to a defect or an error on our part; otherwise, the customer bears the return shipping cost.
To request a return or exchange, contact us via phone or WhatsApp at 01040050601 or email squarehealthgroup@gmail.com, including your order number and reason for return. Our team will respond within 48 business hours.