FAQS
Shipping and Delivery
Where do you deliver orders to?
- We provide delivery services to all parts of Egypt.
How long does delivery take?
Delivery times vary depending on your location and product availability. Learn more
Are there shipping fees?
You will be informed of any shipping fees due before confirming the order. Learn more
Returns and exchanges
Can I return or exchange my order?
Yes, returns or exchanges can be requested within 14 days of receiving the order, according to the return policy. Learn more
What are the return conditions?
The product must be unused, unopened, in its original condition with packaging, accessories, and purchase invoice. Learn more
What should I do if I receive a damaged or incorrect product?
You can contact us within 14 days for an exchange or a full refund. Learn more
What products are non-returnable?
Opened health or medical products, used personal care products, and customized products are only accepted if there is a manufacturing defect. Learn more
Refunds
When will the amount be refunded?
Payments are processed electronically within 7–14 business days after return approval and product receipt.
How do I get a refund?
Electronic payments are refunded to the same payment method, Vodafone Cash, InstaPay, or another e-wallet.
